Betway Account Documents: What You Need and How to Get Them Approved

If you’re trying to bet on Betway, the first hurdle is often the paperwork. Most South African users run into a request for ID, proof of address, or a bank statement before they can place a wager. The good news? The list is short and the process is simple once you know the exact steps. Below you’ll find a quick rundown of the required docs, how to upload them, and what to do if something goes wrong.

Common Documents You’ll Need

Betway asks for three main items:

• Valid ID – a South African ID card or passport that clearly shows your name and photo.
• Proof of address – a recent utility bill, bank statement, or municipal rates invoice with your name and address on it.
• Bank statement – a statement from the same bank you’ll use for deposits. It must show your full name and account number.

Make sure each file is a clear, colour copy. Blurry scans or photos taken in low light usually get rejected.

How to Upload & Verify Quickly

When you log in, go to “My Account” → “Documents”. Click “Upload” and select the file. Betway accepts JPG, PNG, or PDF up to 5 MB. After you hit submit, the verification team checks the files within 24 hours on most days.

If you receive a “pending” notice, open the email Betway sent you. It will point out the exact problem – for example, “ID photo is too dark.” Fix it and re‑upload the corrected file. The whole loop usually takes no more than two days.

While you wait, you can still explore the site, but betting or cash‑out functions stay locked until the account is fully verified.

A few quick tips to speed things up:

• Use a flat scanner or a phone with a steady hand and good lighting.
• Crop out any extra background; Betway only needs the document itself.
• Name the files clearly – “JohnDoe_ID.pdf”, “JohnDoe_UtilityBill.jpg”.

These small steps cut down the back‑and‑forth with support.

Now, what if your documents keep getting rejected? The most common reasons are mismatched names, expired IDs, or blurry images. Double‑check that the name on every file matches exactly what’s on your Betway profile. If you recently moved, update your address on the profile before sending a new utility bill.

Another hiccup can be the bank statement format. Betway prefers statements that show the full header with the bank’s logo and the account holder’s name. If you get a screenshot from your banking app, make sure the top of the page includes the bank’s branding.

Got a stuck verification after you’ve followed all the advice? Contact Betway support via live chat or email. Provide your ticket number and a short note about what you’ve already tried. The support team can often give a direct “green light” if everything looks correct.

Here are three quick FAQs that pop up often:

• Do I need to re‑upload every year? No, verification is a one‑time check unless you change personal details.
• Can I use a scanned copy of my passport? Yes, as long as the scan is clear and the passport is still valid.
• What if I don’t have a utility bill? A recent municipal rates invoice or a bank statement with your address works fine.

That’s the gist of Betway’s account document process. Gather clear copies, upload them through the portal, and keep an eye on the verification email. Most users are approved within a day or two, and then the betting fun can begin. Need more help? Dive into the specific guides listed on this page – each one walks you through a single step in detail. Happy betting!